Refund policy

30-day returns. If you are not satisfied with your purchase, you may request a return within 30 days of delivery.

• Damaged, defective, or wrong item: Contact us at support@shopnorthglow.com with your order number and a photo of the issue. We will arrange a replacement or a full refund — no need to ship the item back unless we ask.
• Change of mind: Items must be unused and in their original packaging. Return shipping is the customer's responsibility. Once we confirm receipt, we issue your refund.

Refunds go back to your original payment method within 5–10 business days after approval. Shipping charges from the original order are non-refundable unless the return is due to our error.

To start a return, email support@shopnorthglow.com with your order number.